Privacy Policy

Privacy Policy for the Shippers Bay Website

By accessing or using our website or any tools, applications, or services provided therein, you agree to the terms of this Privacy Policy and consent to the collection, use, and processing of your personal data as described below.

Shippers Bay Pvt. Ltd. (“Shippers Bay”, “we”, “us”, or “our”), a private limited company registered under the laws of Nepal, respects your privacy and is committed to protecting the personal data you share with us.

This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data obtained through the website www.shippersbay.com (the “Website”).

This Policy applies only to personal data collected through the Website and does not cover information collected through any other means.

1. Does Shippers Bay Collect Personal Data Through Its Website?

   You can browse most of our Website without submitting any personal data. However, in certain cases—such as booking shipments, submitting inquiries, or requesting a quotation—Shippers Bay may require you to provide specific personal data.

   The collection of this data is based on your consent and/or our legitimate interest in fulfilling your requests, improving our services, and entering into or performing a contract with you. If you choose not to provide this data, we may not be able to fulfill your request or offer full access to our services.

   We may also receive certain data automatically from your device during standard internet communication, such as IP address and browser details. Additionally, we may use cookies to recognize your preferences and optimize your browsing experience.

   If you provide us with personal data about a third party (e.g., recipient information during shipment booking), you are responsible for ensuring you have obtained the appropriate consent to do so.

2. What Personal Data Does Shippers Bay Collect?

   We may collect the following categories of data from your use of the Website:

   • Log Data: Includes browser type, date/time of access, referring pages, and general usage patterns.
   • IP Address and Domain Name: Captured during interactions with our Website for system and security purposes.
   • User and Third-Party Identifiable Information: Name, company name, address, phone number, email, and other personal or business-related details you submit via forms or emails.
   • Cookies: Unique identifiers stored on your device to recognize you on future visits and enhance functionality.
   • Financial Information: In cases where payment is required, limited financial data such as payment method or transaction reference may be collected and processed securely.

3. How Do We Use Your Personal Data?

   Shippers Bay may use your personal data for the following purposes:

   • To fulfill your requests (e.g., quotation, tracking, pickup, or delivery services)
   • To enter into or perform contractual obligations
   • To respond to inquiries and provide customer support
   • To improve the usability, design, and performance of our Website
   • To conduct analytics and performance monitoring
   • To send you service updates, notifications, or policy changes
   • To comply with applicable legal obligations and law enforcement requirements
   • To send you promotional or marketing material, only with your explicit consent or where legally permitted

4. How Long Do We Retain Your Personal Data?

   We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymized.

5. How Do We Protect Your Data?

   We implement appropriate administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, disclosure, loss, misuse, or alteration.

   These may include:

   • Encryption
   • Firewalls
   • Access Control Policies
   • Data retention protocols
   • Employee training and confidentiality agreements

6. Do We Share Your Personal Data?

   We may share your data with:

   • Trusted third-party service providers (e.g., payment processors, logistics partners, IT support)
   • Regulatory or legal authorities, if required by law
   • Our affiliated entities, under contractual safeguards, when necessary for business operations

   All partners and vendors are required to handle your data in compliance with strict confidentiality and security standards.

7. What Are Your Rights?

   Subject to applicable laws, you have the following rights:

   • Request access to your data
   • Request correction or deletion of inaccurate data
   • Object to or restrict certain processing activities
   • Withdraw your consent at any time
   • Request data portability in a standard digital format
   • Lodge a complaint with the appropriate data protection authority in Nepal

8. Do We Collect Data from Children?

   Shippers Bay does not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided personal data through our Website, please notify us immediately.

9. External Links

   Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and recommend you review their privacy policies before submitting any personal information.

10. Changes to This Privacy Policy

    We may update this Policy periodically to reflect changes in our practices or legal requirements. Any revisions will be posted on this page, and where appropriate, we may notify you via email. Continued use of our Website constitutes your agreement to the updated policy.

11. Contact Us:

    If you have any questions or requests regarding this Privacy Policy or your personal data, please mail us at: info@shippersbay.com